Why We Love Customer Engagement And How We Do It

Posted on May 5, 2014 By

At Dropifi, our personalized customer engagement style generated word of mouth through positive reviews on several platforms. In the beginning, this was our main propeller that secured our app the #1 position on the customer service category of the Shopify Ecommerce App store and we maintained it for 9 months in a row.→ Continue Reading

Building a Web Presence That Would Keep Customers Engaged

Posted on Jan 28, 2014 By

For many entrepreneurs, the next obvious thing after starting their venture is building a web presence for their business. The most important piece of your web presence is no doubt, your website. This exposes your business to the online world and will in many cases, save you a lot of resources trying to share your vision and value proposition to a larger audience.→ Continue Reading

7 exciting things you need to know about the Downtown Project in Las Vegas

Posted on Nov 7, 2013 By

For those who might not know what the Downtown Project is about; Downtown Project is a $350mm initiative by Tony Hsieh CEO of Zappos to transform Downtown Las Vegas into the most community-focused large city in the world. I recently spent four days in Downtown Vegas learning first hand the work being done by the Downtown Vegas team.→ Continue Reading

Dropifi’s Integration brings Direct Customer Communication to Wix

Posted on Sep 16, 2013 By

As we strive to extend the reach of the most engaging lead management and customer support tool to as many small businesses as possible, we’re thrilled to announce our integration with Wix, the world’s leading do-it-yourself web publishing platform.

Dropifi is now integrated with Wix

Dropifi serves over 8,000 businesses with its revolutionary customer engagement platform enabling these businesses to generate over 60% more leads, effectively manage their customer support and gain valuable business insights for better decision making.→ Continue Reading

A Compilation of the Best Tips for Keeping Customers Happy

Posted on Aug 30, 2013 By

Everyone love compilations and lists. You get the best information succinctly served to you and trust us DROPIFI loves it too. We are here to share with you a list of our favorite tips for keeping customers happy.

1. “Watch your customer, not your bottom line. A continuing element of lifelong customer loyalty is more attention to the needs and preferences of your clientele and less on your earnings growth.→ Continue Reading

How to Revamp Your Customer Relations Operation

Posted on Jul 15, 2013 By

A couple of months down the line and your business has never been better. Your customer base is growing and you finally feel that you can put your feet up and take a long  deserved break. I say go ahead but before you do, I suggest a little spring cleaning in the customer relations department before you slow yourself down a little bit.→ Continue Reading

Capturing and Utilizing Customer Voice for Small Business Success

Posted on Jul 2, 2013 By

customer-listeningCustomer voice essentially represents a customers expectations, preferences and aversions when it comes to your product or service. An exact determination of this requires systematic collection of information and monitoring of customer reactions to product changes. It is a skill that  billion dollar companies rely on partly in designing their products.→ Continue Reading

3 Steps to Transform Negative Customer Experiences Into More Revenue!

Posted on Jun 3, 2013 By

Guest Post by Chris Kilbourn, TOFU Marketing

customer experienceNegative customer experiences can destroy an entire company. I’ve seen it first hand, and it was not pretty.

However, companies that can learn how to turn negative customer experiences into positive ones can actually end up in better shape than before!

Positive experiences increase customer retention, which will compound your business’ sales!→ Continue Reading

Why customer analytics is an imperative for SMBs

Posted on May 27, 2013 By

Being in business in recent times is a two-edged sword. There is incredible growth in opportunity and the lot are benefiting from that. In no doubt, a rising tide floats all boats. But markets are getting very crowded, very quickly. Standing out from the competition, and getting customers is getting tougher.  → Continue Reading

It’s Time to Truly Engage with Customers, Here’s How [Video]

Posted on May 23, 2013 By

Guest Post by Ashley Verrill

I thought this day would never come, but I mean this in all seriousness: Facebook is becoming old hat. While teens still rank the veteran social media site as more important than Youtube, Instagram, Twitter and other competitors; it’s popularity is waning. Fast.

A Harvard Business Review article I read recently summed up the trend this way: “Young people are gravitating toward messaging services such as Kik (as opposed to Facebook) because they’re recapturing the intended meaning of social: ‘Making contact with other human beings.→ Continue Reading